Refund policy
Privacy
At Lulu Studios, your trust matters to us.
We collect only what we need, keep it secure, and use it thoughtfully- always with care and respect.
What we collect
When you place an order or contact us, we may ask for basic information such as:
• Name
• Email address
• Phone number
• Shipping address
This information helps us process your order, deliver your pieces, and stay in touch when needed.
You may choose not to share certain details, though this may limit your ability to complete a purchase.
Non-personal information
When you visit our website, we may collect general technical information such as:
• Device type
• Browser
• Operating system
• Internet provider
This helps us understand how our website is used and improve your experience.
Cookies
Our website may use cookies to make your browsing smoother and more personalised.
Cookies do not identify you personally. They simply help us understand preferences and improve functionality.
You can choose to disable cookies through your browser settings at any time. The website will remain accessible, though some features may not work as intended.
How we use your information
Your information is used only to:
• Process and deliver your orders
• Respond to your queries
• Share occasional updates, launches, or offers (if you choose to receive them)
We do not sell, rent, or trade your personal information.
We may use general, non-identifiable data (such as overall demographics or website usage trends) to better understand our community.
Security
Your information is stored securely and accessed only by authorised team members when necessary to:
• Fulfil orders
• Provide customer support
• Improve your experience with Lulu Studios
We take every reasonable step to protect your data.
Contact
If you have any questions about this policy, you can write to us at:
hello@lulustudios.co