Frequently Asked Questions

Find answers to common questions about our products and services

  • Simply select your preferred size and add the item to your cart.
  • Proceed to checkout and follow the steps to complete your order.
  • You will receive a confirmation once your order is placed.

Standard shipping typically takes 1-7 business days. Express shipping is complementary for orders above 25000 PKR.

Orders are processed quickly. If you need to make a change, please contact us at hello@lulustudios.co within a few hours of placing your order. Once dispatched, orders cannot be modified or cancelled.

We offer:
• Cash on Delivery (Pakistan)
• Bank transfer
• Credit/Debit card
• International payments via card

Yes, Cash on Delivery is available across Pakistan for orders up to Rs. 30,000.

Are there any additional charges for COD?
Delivery charges are 200 PKR for orders under 25,000 PKR.

Yes, we deliver nationwide.

How long will my order take to arrive?
• Karachi: 1-3 working days
• Other cities: 2-4 working days

Yes, we ship worldwide. International delivery usually takes 5–8 working days depending on the destination.

Any customs or import duties are the responsibility of the customer, as these vary by country.

We offer exchanges only for:
• Size issues
• Defective or incorrect items

Requests must be made within 48 hours of delivery.

Email us at hello@lulustudios.co with:
• Your order number
• Clear photos (if applicable)
• The requested size

Items must be unused, unworn, and in original condition with packaging.

At this time, we do not offer refunds.

Please refer to our Size Guide available on each product page. Our silhouettes are designed with a relaxed, comfortable fit.

We make every effort to ensure accurate color representation. However, slight variations may occur due to screen settings and lighting.

Yes. We use breathable, lightweight fabrics designed for comfort in warm weather.

For any queries or assistance, email us at:
hello@lulustudios.co and phone number is +923328285858

We typically respond within 24 hours.

A Lulu Note

Each piece is made thoughtfully and in limited quantities.
We design for ease, comfort, and the moments you live in.